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Managing Your Subscription

Open Manage Subscription to read your plan, upgrade, downgrade or cancel from the plan menu, switch billing cycle, update your payment method, and view your invoices.

3 min readChecked against the app on Jul 10Every game
Before you start
Plan
Every plan, Free included
You need
Nothing in particular — just your FlopHero account.

Your plan, your payment method, your invoices and the controls to upgrade, downgrade or cancel all live on one page. It also shows what you pay next and when it bills. To open it:

  1. Click your profile chip in the header.
  2. Click Subscription.

Read your current plan

On Manage Subscription, the Current Plan Summary card sits at the top. It shows your Plan Name and its status, Billing Cycle, Plan Price and Next Billing Date, so you can see what you pay and when it bills next. The Upgrade button sits on the same card.

The plan summary: which plan you are on, how often it bills, what it costs and when it renews, with the payment method beside it.

Upgrade, downgrade or cancel

To move up a tier, click Upgrade on the plan summary card. The Upgrade Subscription page opens with two steps:

  1. Choose Plan: pick from the cards for the plans you can still move to. On the top tier that means the same plan billed annually, because there is nothing above it.
  2. Confirm Upgrade: review and confirm the change.

Every paid plan has the same tools. The tier only sets your stake ceiling, so pick by the stakes you play. See Plans and pricing for what each costs and how the free option fits in.

Moving down a tier and cancelling both live in the ⋮ menu beside Upgrade.

Open it and pick Downgrade Plan or Cancel Subscription.

The Upgrade Subscription page has a Monthly and Annual toggle that sets the billing cycle of the plan you are moving to, and the paid plans list Pay yearly, save 25% among their essentials. The toggle button for the cycle you are already on can be greyed out, so from a monthly plan the page may only offer the annual move. See Plans and pricing for what each tier costs.

Update your payment method

The Payment method card sits below the plan summary, with the card on file, the billing details and an Update details control.

FlopHero does not take PayPal. You do not set other methods up on this page, so contact support to arrange one.

Find your invoices

The Invoices section shows your billing history as a table, with the columns Invoice ID, Invoice Date, plan, Amount, Status and Download Invoice.

If a payment fails

If a payment fails, FlopHero retries it. If the retries keep failing past a short grace period, your account drops to the Free plan until you update your payment. All plans renew automatically.

  1. Check the Credit/debit Card and Billed To fields on the Payment method card.
  2. Fix anything wrong with Update details.
  3. Try a different card if it still fails.
  4. Contact support with your billing email, when it happened and the exact error message.

On any paid plan, you can get your money back if you ask within 7 days. See Billing FAQ for refunds, renewals and crypto questions.

Where to go next

Questions

How do I cancel or downgrade?

From Billing FAQ: Refunds, Crypto and Renewals

Can I switch between monthly and annual billing?

Yes. The Upgrade Subscription page carries a Monthly and Annual toggle that sets the billing cycle of the plan you are moving to, and the annual option is marked Pay yearly, save 25%. The toggle button for the cycle you are already on can be greyed out, so from a monthly plan the page may only offer the annual move, and the top tier's only move is the same plan billed annually. Managing Your Subscription walks the page.

From Billing FAQ: Refunds, Crypto and Renewals

How do I change my payment method?

Open Subscription from your profile chip, then use Update details on the Payment method card to fix an expired card or the billing details. FlopHero does not take PayPal. To arrange another way of paying, contact support.

From Billing FAQ: Refunds, Crypto and Renewals

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