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Billing FAQ: Refunds, Crypto and Renewals

Short answers to the most common billing questions, from refunds and crypto to automatic renewal, failed payments, and cancelling.

2 min readChecked against the app on Oct 14Every game
Before you start
Plan
Every plan, Free included
You need
Nothing in particular — just your FlopHero account.

Most billing questions have a short answer. Each one below links to the full guide where there is one.

The plan summary: which plan you are on, how often it bills, what it costs and when it renews, with the payment method beside it.

Can I get a refund?

Yes. Paid plans come with a 7-day money-back guarantee. If you are not satisfied, request a full refund through support within 7 days.

The money goes back to your original payment method. Contact support to request it.

Do you accept crypto or PayPal?

Not PayPal. You arrange other methods through support, so reach out to set it up. Managing Your Subscription covers how payment methods work.

Will my subscription renew automatically?

Yes. All plans renew automatically.

What happens if my payment fails?

FlopHero retries the payment. If it keeps failing after a short grace period, your account moves to the Free plan until you update your payment details.

How do I cancel or downgrade?

  1. Open the ⋮ menu on your plan.
  2. Choose Cancel Subscription or Downgrade Plan.

The Manage Subscription page, with the plan's menu open to Cancel Subscription.

Managing Your Subscription walks through each step.

Can I switch between monthly and annual billing?

Yes. The Upgrade Subscription page carries a Monthly and Annual toggle that sets the billing cycle of the plan you are moving to, and the annual option is marked Pay yearly, save 25%. The toggle button for the cycle you are already on can be greyed out, so from a monthly plan the page may only offer the annual move, and the top tier's only move is the same plan billed annually. Managing Your Subscription walks the page.

How do I change my payment method?

Open Subscription from your profile chip, then use Update details on the Payment method card to fix an expired card or the billing details. FlopHero does not take PayPal. To arrange another way of paying, contact support.

What is the difference between the plans?

Every paid plan carries the same tools: the Replayer, the solver, the Trainer, Sessions and your Database. The tier only sets the stake ceiling those tools run at, so pick by the stakes you play. Plans and Pricing has the tiers and the free option.

What happens to my hands if my subscription ends?

They stay in your account. On the Free plan you keep Sessions and your Database in full and can view shared hand replays; opening your own hands in the Replayer stops, and new hands at stakes no plan covers are not analyzed, until a plan is active again. Plans and Pricing covers what each plan reaches.

Related articles

Questions

You're paying but still seeing Free plan limits

Click your profile chip in the header, then Subscription. Check the plan shown in Current Plan Summary.

Managing Your Subscription covers the full page.

A restriction that is really about your plan says so: Not available for your plan on a hand's status icon, or Consider upgrading your plan to see solution where the solution would be.

If the plan looks right but the limits are still there, sign out completely and sign back in, then try again.

If it persists, contact support with your account email, your plan name, and a screenshot of the restriction.

From Fixing Common Problems

Where do I find my invoices?

The Invoices section of Manage Subscription lists every charge with its date, plan, amount and status, and each row can be downloaded. Open it from Subscription in your profile menu. Managing Your Subscription walks the page.

From General and Technical FAQ

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