Short answers to the questions we hear most about running FlopHero day to day.
Can I use FlopHero on my phone?
Yes. FlopHero has no phone app to install. You open it in your phone's web browser.
Sessions, Strategies and the Trainer all adapt to a small screen. On a phone, the navigation collapses into a menu button. The panels below it stack vertically.
The Trainer switches to a mobile layout, with the table shown vertically and its own row of buttons along the bottom. While the Trainer is in BETA, the settings you pick on a phone may not be there next session, so check them each time you start.
What files can I upload?
FlopHero reads the hand-history files. The upload window shows Supported formats: .TXT .XML .ZIP.
Supported Sites and Formats lists every supported site and file type. Exporting Hand Histories covers getting the file out of your poker site or tracker in the first place. Uploading Hand Histories walks through the upload itself.
Do I need to install anything to run FlopHero?
No. FlopHero runs in your web browser and there is nothing to install.
Is FlopHero allowed on poker sites?
FlopHero works with hands you've already played. You bring them in by uploading through the Upload Hands and Analyze window; What FlopHero Is and How It Works covers that flow in full. Always check your poker site's terms of service if you have concerns.
Is there a limit on how many hands I can analyze?
On a paid plan, no. Free is the state you land in once a trial ends, and it gives you a small number of hands each day in the Trainer and in Strategies rather than full use, reset at midnight UTC. If you hit a limit and it does not look right, contact support with what you saw.
What languages can I use FlopHero in?
The interface comes in five languages: English, Spanish, Chinese, Russian and Portuguese. Change it in Account Settings.
Who can see my hands?
Privacy covers where your uploaded hands sit, what the upload window states about sharing them, and where to ask about anything else.
Can I sign in with Google, Discord or Reddit?
Yes. On the login screen, Continue with Google, Continue with Discord and Continue with Reddit each sign you in with an account you already have, and the first time they create your FlopHero account from it. If you signed up with an email instead, use that email and password: the two are separate ways into the app. Creating Your Account and Logging In covers both.
How do I reset my password?
If your password does not work, click Forgot Password? on the login screen, enter your account's email and click Submit. FlopHero emails you instructions to create a new password. If you signed up with Google, your password stays with Google: reset it there instead. Creating Your Account and Logging In walks through both cases.
Where do I find my hand histories?
Your poker site or tracker writes them: open its settings, switch its hand-history or save-hands option on if it is off, play a few hands, then export them or note the folder it writes to. Exporting Hand Histories walks through it, and Supported Sites and Formats checks your site and the file it produces.
My poker site is not in the supported list
The Supported Sites grid is not a promise either way: the sites and the file types FlopHero reads are kept separately, so a site without a logo can still work. Try a real file before you write your site off. If it will not go in, Contacting Support reaches the team, and Supported Sites and Formats has the full list.
Why does my GTO EV read zero or negative?
GTO EV is the EV the hand gave up against the solver's line, and its full name says so: GTO EV loss. Zero means the hand gave nothing up; a negative number is what it cost, in big blinds. It never reads positive, because it counts what was left behind. Reading the Numbers lines it up beside Won and EV.
What do the Optimal, Strong, Weak and Blunder grades mean?
Each analyzed hand carries one grade, decided by whether the solver plays your action and how much the action gave up against its best one. Optimal and Strong are actions the solver plays too, giving up at most 1% and up to 10% of the best action's value. Weak is an action the solver does not play, giving up 10% or less, and Blunder is any action above 10%. Decision Quality covers all four.
How do I study a spot in Strategies?
On mobile, open the hand in the Hand replayer and tap Study this spot. On desktop, open the hand from the Trainer's history and use Study This Spot, which does the same in a new tab. Both send the exact spot into Strategies, already set up for you. The Hand Replayer covers the Replayer side.
Why is the solved strategy locked in the Trainer?
On the free plan the Trainer runs as a demo: you can play the spots, but the solved GTO strategy in the Strategy drawer stays locked, and one table is dealt at a time. A paid plan unlocks the strategy and the full table count. Getting Started with the Trainer walks through the mode.
Where do I see my past training sessions?
Open the Trainer and pick History from its menu for your past sessions with their results, or Statistics for your overall performance, including the Drill-Down view by position, action and more. Tracking Progress covers both pages.
Can I save my own drill?
Yes. The Trainer's setup screen has a Drills tab for ready-made drills, and a custom spot you build can be saved as your own drill. Choosing What to Train walks through the three ways to choose what you train.
Which simulation type should I use?
Pick Precision to study heads-up spots at the highest quality: it pre-fills the rest of your configuration and solves rake free. Expand covers more shapes of spot (multiway pots, cold 4-bets and squeezes, or any room and format) at a lower resolution, with a Trust Score that warns when that approximation is unreliable. Preflop Only gives preflop ranges matched to your site's rake and blind structure. Simulation Types compares all three.
What are equity buckets?
They split each range into four bands by how much equity each hand holds: Best, Good, Weak and Trash, each with its EV, EQ and EQr. Equity Buckets and the Equity Graph reads the four buckets and the graph beside them.
What is node locking?
Node locking holds one player's strategy at one decision and re-solves the rest of the tree against it, so you can read your own best response to a mistake you know your pool makes. On the Strategies page on a computer, in Hold'em spots, the lock button sits on the action row after the flop. Node Locking and Set Frequencies has a worked example.
What is the difference between the Simple and Advanced hand-list views?
Simple shows the cards and the results. Advanced adds the actions you took on each street, plus Deviation and Street Analysis. Either way, Columns adds the columns you want to see. The Hand List and Filters covers both views.
How do I delete my hands or my account?
Account or data deletion is a request to the team: Account Settings has no button for it, so contact support. Single uploaded files you can remove yourself, from Files & Database, by clicking the cross at the end of a file's row.
How do I report a bug?
Click Help, the question mark in the top bar, choose Message the team in the search, and pick Something is broken: a person answers in that window, and you can attach a screenshot or a recording from under the message box. Contacting Support and the Community covers the other ways to reach the team.
How do I change my name or language?
Open Settings from your profile chip: Personal Information on the Account tab holds your name, and the Language tab holds your display language, with five to choose from. Save with the footer at the bottom of the page. Account Settings walks through both tabs.
Why do my Aces make only three of a kind?
A hand is named after the best five cards the rules of your game let you play from your hole cards and the board. When your Aces read as three of a kind, those five cards hold no full house: count only the cards the rules let you use.
Which plans include Reports?
Reports is part of some paid plans. The Free plan leaves it out, and some paid tiers do too. The article's own Before you start box carries the plan line, and once you are signed in it says whether your plan includes it; a report that refuses reads Not available for your plan. Plans and Pricing covers the tiers.
What does the quality indicator mean?
Hover it and the legend opens: Green is labelled Low, Amber Medium and Red High. The label describes the exploitability, so Low is the good one. The cutoffs move with the spot, and the same number can be green in one spot and amber in another. Solution Quality and Exploitability covers all three colours.
What can the syntax search understand?
The Syntax search box jumps the range to the hands you name, with their strategy left intact. It reads cards such as AA, category macros such as $DS for double suited or $NP for no pairs, and comparisons such as >Q6 for a strong made hand. A plain word like rundown finds the macro for you. The Range View and Syntax Search covers combining conditions and the filter chip.
What is the difference between Split View and Matrix View?
Split View puts one column per action side by side, so you can see which hands take each line; the Matrix View draws the range as the 13x13 grid of hand classes. Both show the same solved range. Split View and the Matrix View covers when to use which.
What do the hand categories mean?
Once the flop is out, the Categories panel folds a long range into hand types, from made hands to draws, each with its own frequency and action split. Hand Categories covers each group.
What does the play quality scale mean?
The Trainer rates each move on a five-step scale: Best move, Correct, Inaccuracy, Mistake and Blunder, and the FlopHero Score adds a session's moves up. A Blunder here grades one practice move; the hand list grades a whole hand. Reading Trainer Feedback explains the scale.
Where do I find my invoices?
The Invoices section of Manage Subscription lists every charge with its date, plan, amount and status, and each row can be downloaded. Open it from Subscription in your profile menu. Managing Your Subscription walks the page.
Where do I get more help?
If a page won't load or hands won't upload, start with Fixing Common Problems. To reach the team, report a bug or request a feature, see Contacting Support.