Your hands go into FlopHero as a file. Two things decide whether that works: the poker site they came from, and the file type your site or tracker produces. FlopHero reads 20 sites and takes .TXT, .XML and .ZIP hand-history exports. You can check both in the upload window before you send anything in.
Check your site is on the list
- Click Upload in the header to open the upload window.
- Find the Supported Sites section near the top.
- Click +16 more to open the full grid of site logos.
The section shows four logos before you expand it: GG Poker, Pokerstars, iPoker and Winamax. The full grid pictures these sites: GG Poker, Pokerstars, iPoker, Winamax, 888, Party Poker, Merge, Ongame, Microgaming, Winning Poker Network, Pokermaster, PokerBros, Suprema, Bovada, Ignition, Chico, Coin Poker, ClubGG, Bodog and Unibet.
FlopHero detects which of these a hand came from automatically, straight from the uploaded file.
If your site is not in the grid
The grid and the set of files FlopHero can read are kept separately, so a site can work without a logo in the grid, and a logo is not a promise either. A site you cannot find is worth trying with a real file before you write it off.
If that file will not go in, Fixing Common Problems covers an upload that does nothing. If it still will not, Contacting Support reaches the team.
The file types FlopHero takes
A hand history is the log your poker site or tracker keeps once you've played a hand. The upload window names the file types it accepts on one line: Supported formats: .TXT .XML .ZIP.
A file outside those three comes back as File Type not supported, with your file name and a colon in front of it. That is the message to search for when a file will not go in.
The .XML type covers some trackers, such as DriveHud2. Whichever file your site or tracker produces, Exporting Hand Histories shows how to get it out and Uploading Hand Histories how to bring it in.
Tournament hands
Tournament (MTT) hands upload, but no matching solution exists for them, so they stay unanalyzed. That holds even when your site is on the list above. Why Some Hands Aren't Analyzed explains the gap between your uploaded and analyzed counts.
Where to go next
- Uploading Hand Histories walks through the upload window.
- Exporting Hand Histories shows how to get a .txt out of your site or tracker.
- Fixing Common Problems covers a file that will not go in.