FlopHero analyzes the hands you played, so everything starts with a hand-history file: the record your poker site or tracker writes out once you finish playing. Exporting Hand Histories shows how to save one out if you do not have one yet.
There are two ways in, both through the same window: a file from your computer, or hand-history text pasted straight in. When the upload finishes, your hands are a session on the Sessions page.
Upload a file
- Click Upload in the header to open Upload Hands and Analyze.
- Stay on the Upload tab, the one the window opens on.
- Drop your file on the drop area, or pick it with Upload File.
The Upload button sits on every page, so you can add hands from wherever you are in the app.
There is no button to press in this tab. Analysis starts on its own the moment your hands land, so once the file is in, you are done.
If your poker software wrote many small files rather than one, the tab also has an Upload Folder button next to Upload File.
If the window does not start analyzing after a drop, check the file type first: Supported formats: .TXT .XML .ZIP. Fixing Common Problems covers an upload that does nothing.
Two of the messages you can get name the file itself, so they arrive with your file name and a colon in front of them:
- File Type not supported means the file is not one of those three types.
- Upload exceeds size limit (100MB ZIP, 10MB TXT). You may attempt compressing to ZIP file to reduce its size, or contact our support team and we'll be happy to help. carries both ceilings and the way round them.
This file has already been uploaded and will not be processed again is not a failure. It means the file went in before, so FlopHero leaves it alone instead of counting your hands twice.
Or paste the text
Prefer to paste? Switch to the Paste Text tab and put your hand-history text in the box. Analyze stays inactive while the box is empty, so paste your hands first and then press it.
If Please Add Text First comes up, the box had nothing in it when Analyze ran.
Which files work
The window names the file types it takes on one line: Supported formats: .TXT .XML .ZIP. Above it, a Supported Sites section expands to the full list of sites FlopHero reads. To check yours is covered and find the right file, see Supported Sites and Formats.
Privacy covers what happens to your hands.
After you upload
Open Sessions from the header. Each session gets its own row, laid out across the table's columns. Your First Session walks you through the numbers.
Not every hand gets analyzed. Why Some Hands Aren't Analyzed explains what gets left out. If the Sessions page stays empty, Fixing Common Problems has the fixes.
When an upload fails
- File upload failed and Upload failed both mark a transfer that did not finish. Send the same file again.
- Failed to upload is that state written on the file's own row in the list.
- Error while uploading hands. Please try again. means the processing that runs after the transfer stopped.
- Connection lost. Please refresh the page. and Connection timed out. Please try again. are the live connection the upload runs on giving up. Reload the page, then check Sessions before you send the file a second time.
If the same file fails twice, Fixing Common Problems covers the rest and Contacting Support reaches the team.
Taking a file back out
Uploaded the wrong file? Managing Your Hand Database covers how to delete a session file, one at a time or several together.